Question 1

How do I apply to a merchant program as an affiliate?

Accepted Answer

Build your affiliate profile, browse the program marketplace, read the terms, and apply in one click.

Question 2

Why was my program application declined?

Accepted Answer

Applications are usually declined for audience fit, missing profile detail, or not meeting the merchant's stated program terms.

Question 3

How do affiliates get paid?

Accepted Answer

Once your balance reaches the program's minimum, the merchant pays you directly on its stated schedule using your chosen payout method.

Question 4

Can I leave a program or close my account?

Accepted Answer

Affiliates can stop promoting or leave a program, and accounts can be closed; any earned but unpaid commissions are still owed by the merchant.

Question 5

Can a merchant invite specific affiliates directly?

Accepted Answer

Yes, merchants can invite affiliates from the network directly to their program instead of waiting for an application.

Question 6

Why can't I find some merchant programs in the marketplace?

Accepted Answer

Some programs are unlisted or private and only visible to invited affiliates, rather than shown in the open marketplace.

Question 7

What is Diversified Affiliates?

Accepted Answer

A multi-merchant affiliate network and affiliate-management platform connecting merchants and affiliates on shared tracking and reporting.

Question 8

Who is Diversified Affiliates for?

Accepted Answer

It is for merchants who want to run an affiliate program and for affiliates, including influencers and content creators, who promote merchants.

Question 9

Does Diversified Affiliates hold or send my money?

Accepted Answer

No. The platform never holds, transfers, or processes money. Merchants pay affiliates directly.

Question 10

How do I join Diversified Affiliates?

Accepted Answer

Registration is invitation only right now. Join the waitlist and, if selected, you receive an invitation code to create an account.

Question 11

Why is registration invitation only?

Accepted Answer

Early access is limited so the team can support each merchant and affiliate properly and respond to feedback quickly.

Question 12

Does it cost anything to join the waitlist?

Accepted Answer

No, joining the waitlist is free and does not commit you to anything.

Question 13

Does it cost anything for affiliates to use the platform?

Accepted Answer

Affiliates cannot be charged a fee to join or stay in a program on Diversified Affiliates.

Question 14

Who operates Diversified Affiliates?

Accepted Answer

Diversified Affiliates is a service of Diversified SaaS, Inc., a Diversified Universal LLC company.

Question 15

Has Diversified Affiliates publicly launched?

Accepted Answer

No. The platform is in active development with a limited pre-launch group; join the waitlist to be notified.

Question 16

What countries are supported on the platform?

Accepted Answer

Country availability for merchants and affiliates is configured individually and can change; some countries may require extra review or be restricted.

Question 17

Are influencers a different account type from affiliates?

Accepted Answer

No. Influencers and content creators register and operate as affiliates; there is no separate influencer account type.

Question 18

Do I need a minimum follower count to join as an influencer?

Accepted Answer

There is no platform-wide follower minimum; individual merchant programs may set their own audience expectations in their terms.

Question 19

Can I promote a program across multiple channels or platforms?

Accepted Answer

Yes, you can create separate Tracking IDs for each channel, such as YouTube, Instagram, TikTok, or a newsletter, to see which one converts.

Question 20

What is a merchant program?

Accepted Answer

A program is a merchant's affiliate offer, including its commission structure, terms, and the affiliates approved to promote it.

Question 21

How do merchants pay affiliates?

Accepted Answer

Merchants pay affiliates directly using the affiliate's chosen payout method, on the schedule stated in the program terms.

Question 22

How do I set up a program as a merchant?

Accepted Answer

Create a program by defining commission structure, terms, and the affiliate profile you want, then submit it for approval.

Question 23

What does 'Verified Merchant' mean?

Accepted Answer

It means the platform reviewed the merchant's information as of a specific date; it does not guarantee ongoing performance.

Question 24

What does 'Reliable Payments' mean?

Accepted Answer

It is a badge reflecting a merchant's track record of paying affiliates on time, based on confirmed payment history on the platform.

Question 25

Can a merchant refuse to pay a commission I earned?

Accepted Answer

No. Program terms cannot state that approved commissions will not be paid, except for legitimate cases like refunds, fraud, or policy violations.

Question 26

What staff roles can a merchant assign?

Accepted Answer

Merchants can assign roles such as owner, administrator, program manager, affiliate manager, finance, creative, compliance, or read only.

Question 27

Can a merchant change program terms after I've joined?

Accepted Answer

Merchants can update terms, but changes are tracked and affiliates are notified so they can review before continuing to promote.

Question 28

Why is my merchant account under review?

Accepted Answer

Merchant accounts can move to statuses like pending verification or under review while the platform checks submitted information.

Question 29

Is there a minimum balance before I get paid?

Accepted Answer

Yes, each program sets its own minimum payout balance and schedule as part of its stated terms.

Question 30

What payment methods can I get paid with?

Accepted Answer

Common methods include PayPal, Venmo, ACH/direct deposit, Zelle, check, or store credit, depending on what the merchant supports.

Question 31

What if a merchant does not pay me on time?

Accepted Answer

Report the payment problem through the platform; since it does not hold funds, it cannot force payment but tracks issues that affect a merchant's standing.

Question 32

Why do I need to provide tax information?

Accepted Answer

Merchants need tax information such as a digital W-9 to report payments and comply with tax law when paying affiliates.

Question 33

How does the digital W-9 process work?

Accepted Answer

You fill in your details, save a draft, then certify it; certifying locks that version and increments the version number for future edits.

Question 34

What if I am an affiliate outside the United States?

Accepted Answer

International affiliates may use different tax documentation, and country availability and required fields vary by location.

Question 35

What currencies can programs use?

Accepted Answer

Merchants choose a default currency and any supported currencies for their organization and programs from a supported currency list.

Question 36

Who can see my tax information?

Accepted Answer

Only you and merchants you explicitly authorize can see your certified tax document; access is audited.

Question 37

What personal data does Diversified Affiliates collect?

Accepted Answer

The platform collects account, profile, tracking, and payment-related information needed to operate the network; see the Privacy Policy for details.

Question 38

Do merchants see my personal contact information?

Accepted Answer

Merchants see your affiliate profile and performance data for their program; sensitive details like tax documents require separate authorization.

Question 39

How secure is my account?

Accepted Answer

Accounts require a strong password, invitation-based registration, and access is limited by role-based permissions and audit logging.

Question 40

How do I get help or contact support?

Accepted Answer

Submit a support request from your account with a subject, description, category, and priority, and staff will respond.

Question 41

How do I file a complaint about a merchant or affiliate?

Accepted Answer

Use the support request form to describe the issue; complaints involving payments or conduct are reviewed and can affect standing on the network.

Question 42

Can merchants and affiliates message each other on the platform?

Accepted Answer

Yes, merchants can message their approved affiliates, and affiliates can message the merchants whose programs they have joined.

Question 43

What if I forget my password or lose access to my account?

Accepted Answer

Use the sign-in page's password reset option, or contact support if you no longer have access to your registered email.

Question 44

How does tracking work?

Accepted Answer

Affiliates get a unique referral link; when a visitor clicks it and completes a qualifying event, the platform records the click and conversion.

Question 45

What is an attribution window?

Accepted Answer

It is how long a click stays credited to you before a qualifying purchase must happen; common windows range from 7 to 365 days.

Question 46

How do coupons work with affiliate tracking?

Accepted Answer

Programs state which coupons an affiliate may promote; using a coupon can attribute a sale to that affiliate even without a click.

Question 47

Can I test my tracking before promoting a program for real?

Accepted Answer

Yes, approved affiliates and merchant staff can create test links and simulate sales, refunds, and chargebacks without it counting as real activity.

Question 48

What are creatives and how do affiliates use them?

Accepted Answer

Creatives are merchant-supplied images, text, and assets that affiliates can use in their promotions, automatically wrapped with tracked links.

Question 49

How are commissions calculated?

Accepted Answer

Commissions are calculated automatically from a program's commission structure once a qualifying conversion is tracked.

Question 50

What do commission statuses mean?

Accepted Answer

Commissions move through statuses like pending, approved, paid, or reversed as a merchant reviews, reverses, or pays them.

Question 51

What happens to my commission if an order is refunded?

Accepted Answer

Refunds and chargebacks reverse commissions proportionally; a reversal can never exceed the original commission or create a negative balance.

Question 52

How do I see my clicks, conversions, and earnings?

Accepted Answer

Your dashboard shows clicks, conversions, revenue, and commission totals, and you can break them down by program or Tracking ID.

Question 53

What is lead protection?

Accepted Answer

Lead protection keeps a submitted lead exclusively credited to the affiliate who referred it for a set period, commonly 90 to 365 days.

Question 54

Can I run paid ads to promote a program?

Accepted Answer

Only if the program's terms allow it; most programs restrict bidding on the merchant's brand terms or misspellings.

Question 55

Do I need to disclose that I use affiliate links?

Accepted Answer

Yes, program terms and applicable law generally require disclosing affiliate relationships; creatives can include suggested disclosure text.

Frequently Asked Questions

General

Merchants

Affiliates

Influencers and creators

Tracking and creatives

Payments and tax

Privacy and security

Support