Getting support and filing complaints

What this is

The Support page lets you send a request to the Diversified Affiliates team and track its status. The Complaints page is a separate, private channel for raising an issue about a platform, merchant, affiliate, payment, or program matter.

Why it matters

Use Support for help using the platform, and Complaints when you need to formally raise a concern that may need review or escalation.

How to do it

1. Open Support, enter a subject and description, choose a category (account, billing, technical, program, or other), and a priority (low, normal, or high), then submit. Track your prior requests on the same page.
2. Open Complaints to submit a private complaint. Choose the role context (Affiliate or Merchant), a category (Platform, Program, Payment, Conduct, or Other), a subject, and a description of what happened.
3. Understand that a complaint's substance may be shared with the other party, authorized Diversified Affiliates personnel, or authorities where legally required.
4. Review your complaint history on the same page, including status and any recorded outcome.

What happens next

Support requests receive a response tracked on the Support page. Complaints are recorded with a complaint number, and any follow-up or resolution appears in your complaint history.

Common mistakes

Do not use Complaints for a routine question; use Support instead, since Complaints substance may be shared with the other party involved.

See Merchant Status, Verification, and Reliable Payments for how your standing on the platform is assessed.