Testing and troubleshooting integrations

What this is

The "Your connections" section of Integration Center lets you check connection health, run a plain-language diagnosis, and disconnect a connection if needed.

Why it matters

Catching a broken connection early prevents lost orders from going unattributed and unpaid.

How to do it

1. Open Integration Center and find your connection in "Your connections". Each shows whether it is in test mode or live, when its last event was received, and any last error.
2. Click Check connection to recheck health; the resulting status (for example healthy) is shown as a badge.
3. Click Diagnose for a plain-language explanation of each check performed, whether it passed or failed, and what to do next for anything that failed.
4. If needed, click Disconnect; the platform confirms this will stop new events and revoke credentials while keeping your existing records.
5. Use Send safe test event on a connection, or the dedicated Testing Tracking page, to confirm an end-to-end flow.

What happens next

A healthy diagnosis means events, attribution, and commissions should be flowing correctly. A failing check explains its next step so you know what to fix.

Common mistakes

Do not disconnect a live connection without first checking whether affiliates have active tracking dependent on it; disconnecting immediately stops new events from being accepted.