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Merchant
Messaging

Messaging affiliates

How to send and manage private messages with your affiliates.

What this is

The Messages page provides private messaging organized into Inbox, Sent, Saved, and Trash folders.

Why it matters

Direct messaging lets you resolve questions, negotiate details, or follow up on applications and payments without leaving the platform.

How to do it

  1. Open Messages and choose a folder: Inbox, Sent, Saved, or Trash.
  2. Start a new message by selecting a recipient from your message recipients list.
  3. Attach up to 5 files to a message if needed.
  4. Reply to an existing thread, mark a thread read, or move a thread between folders (for example, saving or trashing it).

What happens next

Recipients see your message in their own Inbox, and replies keep the same thread so context is preserved.

Common mistakes

Do not use messaging for a formal complaint or support issue; use Getting Support and Complaints for those instead.

Last updated September 9, 2026.