Confirming payments and problems

What this is

Every payment entry on the Payments page has two actions: "Confirm received" and "Report a problem." These let you tell the platform whether a payment a merchant reported actually reached you.

Why it matters

Confirming payments creates a reliable, accurate history for both you and the merchant, and reporting a problem starts a documented process if a payment did not arrive as reported.

How to do it

1. Open the Payments page and find the payment entry in "Payment history."
2. If the payment reached you as described, click "Confirm received."
3. If it did not arrive, arrived short, or something else is wrong, optionally add details in the text box provided, then click "Report a problem."
4. Reported problems appear in the "Reported payment problems" card lower on the page, each with a case number and status.
5. If your problem case includes a resolution, it appears directly on that entry once the merchant or Diversified Affiliates records one.

What happens next

Reporting a problem does not automatically refund or reissue a payment; the resolution depends on what happened and how the merchant responds. If you need direct back-and-forth with the merchant about a payment, use Messaging Merchants with the "Payment" record category so the conversation is properly retained. For unresolved issues, you can also use Getting Help or submit a private complaint.

Common mistakes

Do not ignore a payment entry indefinitely. Confirming or reporting a problem keeps your payment history accurate and gives the merchant and support team the information they need if a dispute arises later.

In short

Confirm payments you actually received, and report a problem with any payment that did not arrive as described, so your payment record stays accurate and any issue gets a documented case.