Affiliate troubleshooting

What this is

A quick reference for common problems affiliates run into, with the exact page or setting to check for each.

I cannot apply to a program

Check your Profile page's readiness card for any incomplete section: Identity, Contact, Online presence, or Marketing profile. All four must be complete. Also check the program page for a country availability notice showing "Not yet available in your country," or, if the program requires payment compatibility, a "No payment match" notice; either will block the Apply control until resolved.

My application has been Pending for a while

Manual approval programs have no fixed platform-enforced deadline; the program's terms may describe a typical review time. Check My Programs for the current status, and use Messages if you need to reach the merchant directly.

I was rejected and want to reapply

Diversified Affiliates enforces a 30-day cooldown after a rejection before you can reapply to the same program. See Why Applications Are Declined for common reasons and what to fix first.

My referral link is not tracking clicks

Confirm you copied the exact link shown, including the full referral code, and that you are not sharing someone else's link. Use Test Tracking to run a safe end-to-end test with the same program before troubleting live traffic.

A sale I referred did not convert into a commission

Check whether the sale happened within the program's attribution window; sales outside that window are not attributed to your click. Also confirm the program had an active commission rule at the time; Test Tracking explicitly notes that a test commission only appears when a program has an active commission rule.

A payment I expected has not appeared

Check the Payout minimums card on the Payments page; your unpaid commission balance for that program may not have reached the merchant's minimum yet. If it has, and time has passed beyond the program's stated payment schedule, use "Report a problem" on the relevant payment, or message the merchant directly.

My tax details will not save or certify

Confirm you are not trying to edit a document that is already Certified; certified W-9s are locked, and you must click "Create new version" instead, which requires re-entering your taxpayer ID.

I cannot access most pages in the app

Check for a banner or the Action Required page describing an outstanding requirement. Certain pages remain fully available during a gate, including Profile, Tax documents, Messages, Complaints, Feedback, Support, and Help.

In short

Most affiliate issues trace back to an incomplete profile, a program-specific rule like attribution windows or payout minimums, or an outstanding required action; check those first before contacting Support.