Refunds, chargebacks, and reversals

What this is

When a store or server reports a refund, partial refund, or chargeback event for an order that already generated a commission, the platform reverses that commission in proportion to the affected amount.

Why it matters

Commission reversals are limited to the original commission amount and can never create a negative affiliate balance; this is one of the mandatory platform rules that no program's terms can override.

How to do it

1. Describe your own reversal handling in the program terms' "Reversals, refunds and chargebacks" field, for example stating that commissions are reversed in proportion to the refunded amount.
2. Report refund and chargeback events to the platform through your connected integration, using the same order reference as the original order, so the platform can match them.
3. Practice this safely first in Test Tracking by sending a test sale, then a refund or chargeback against the same order reference.
4. Review the resulting commission's reversed and net amounts on the Payments tab of Operations.

What happens next

The affiliate's balance reflects the reduced, net amount. Because reversals cannot exceed the original commission, an affiliate's balance never goes negative from a refund.

Common mistakes

Do not write program terms suggesting you can withhold or forfeit commissions purely at your discretion; the platform's terms checker flags language like that as a mandatory rule conflict.