Merchant Knowledge Base
Run your affiliate program with confidence
Everything a merchant owner or staff member needs: programs and terms, approving affiliates, tracking and integrations, creatives, commissions, paying partners, tax access, and team roles.
Commissions
Understand how commissions are calculated, statused, and reversed.
How an approved order or lead becomes a commission owed to an affiliate.
What determines which commission rule applies when more than one could match.
What pending, approved, paid, reversed, and rejected mean for a commission.
How a refund or chargeback reverses a commission, and the limit on how far it can go.