Merchant troubleshooting

Quick answers to common problems merchants run into with tracking, payments, and applications.

What this is

A quick-reference table for common merchant problems and where to resolve them.

Why it matters

Most issues map to a specific page or workflow; this table helps you get there quickly instead of searching multiple pages.

Problem	Likely cause	Where to fix it
A test order does not create a commission	Program has no active commission rule	Review your program terms' commission structure, then retry in Testing Tracking
An affiliate cannot see or join my program	Program is not Diversified Affiliates approved, or is not active or paused	Check status on Program Statuses and Lifecycle
Applications never show a country compatibility badge	The applicant's country was not evaluated against your supported affiliate countries	Review your Business page's supported affiliate countries and the applicant's record on Reviewing Applications
Orders are not being attributed	Integration Center connection missing or unhealthy	Check and diagnose your connection on Testing and Troubleshooting Integrations
A creative is not visible to affiliates	It is still in Draft or Needs review	Approve and publish it from Creating Creatives
An affiliate reports a missing payment	Payment sent outside the platform was not recorded	Record it on Recording and Confirming Payments
I cannot see an affiliate's tax document	No approved or active relationship exists, or document is not certified	Review Accessing Affiliate W9s
My verification is stuck at Submitted	Diversified Affiliates has not completed review yet	Check reviewer notes on Business Profile and Verification
An automation action never runs	It requires approval, or hit the daily action limit	Review pending approvals on Automation Rules
I do not see AI Creative Studio or dynamic creatives	Not included in current plan	Review Plans and Billing

Closing

If your issue is not covered here, contact Getting Support and Complaints.

Last updated September 9, 2026.